{ "name": "CSR Phone Call Reviewer - Template", "nodes": [ { "parameters": { "pollTimes": { "item": [ { "mode": "everyMinute" } ] }, "simple": false, "filters": { "sender": "ucnotify@pbx.scscommunications.com" }, "options": {} }, "type": "n8n-nodes-base.gmailTrigger", "typeVersion": 1.3, "position": [ -112, -16 ], "id": "2e7634cd-3804-4665-bfdc-ba5663b3b027", "name": "Gmail Trigger", "credentials": { "gmailOAuth2": { "id": "WLmoaWYHqnZa8mtn", "name": "Gmail Triage" } } }, { "parameters": { "jsCode": "const html = $json.html || $json.body || $json.text || \"\";\n\n// 1) Extract all links\nconst linkRegex = /]+href=\"([^\"]+)\"[^>]*>(.*?)<\\/a>/gi;\n\nlet matches = [];\nlet match;\n\nwhile ((match = linkRegex.exec(html)) !== null) {\n matches.push({\n url: match[1],\n text: match[2]\n });\n}\n\n// 2) Only keep SCS recording links\nconst recordings = matches\n .filter(m => m.url.includes(\"uc.scscommunications.com/get-shared\"))\n .map(m => {\n // Extract metadata from link text\n // Example text:\n // \"2398774000 -> 1002 at 01:35:08PM Nov 13 2025 (US/Eastern)\"\n const text = m.text.trim();\n\n const caller = text.split(\"->\")[0]?.trim() || \"\";\n const csr = text.split(\"->\")[1]?.split(\"at\")[0]?.trim() || \"\";\n const timePart = text.split(\"at\")[1]?.trim() || \"\";\n\n return {\n download_url: m.url,\n caller_number: caller,\n csr_extension: csr,\n timestamp: timePart\n };\n });\n\nreturn [\n {\n json: {\n recordings\n }\n }\n];\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 208, -16 ], "id": "4f144a3b-c02c-42f4-821b-c27455d3c4e2", "name": "Extract Recordings URLs" }, { "parameters": { "url": "={{ $('Extract Audio Ids').item.json.audio_url }}", "options": { "allowUnauthorizedCerts": true, "response": { "response": { "responseFormat": "file" } } } }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.3, "position": [ 896, 0 ], "id": "51973e8f-8804-4609-9bac-c7b3f7b59ec7", "name": "HTTP Request" }, { "parameters": { "resource": "audio", "operation": "analyze", "modelId": { "__rl": true, "value": "models/gemini-2.5-flash", "mode": "list", "cachedResultName": "models/gemini-2.5-flash" }, "text": "You are a world-class Call Quality Assurance Manager and an expert call-quality auditor for an appliance repair company. \n\nYour job is to analyze a phone call transcript and score the CSR’s performance using the scoring matrix below.\nYour output must be strict JSON with no explanation outside of the JSON object.\n\n### SCORING RULES (1–100 scale)\n- 1–20 → Very Poor \n- 21–40 → Needs Improvement \n- 41–60 → Average \n- 61–80 → Good \n- 81–100 → Excellent \n\n### CATEGORIES TO SCORE\n1. **Greeting & Professionalism (1–100)** \n - Was the greeting friendly? \n - Did the CSR state their name? \n - Was the tone professional and confident?\n - Did the agent say:\n“Thank you for calling Appliance GrandMasters, this is ___, how may I help you?”\n - Did the agent verify/update customer profile information?\n - Did the agent request the correct info to create or update a dispatch?\n\n2. **Active Listening & Understanding (1–100)** \n - Did the CSR listen without interrupting?\n - Used effective call-control techniques \n - Did they understand and acknowledge the customer’s issue? \n - Did they use clarifying questions appropriately?\n - \n\n3. **Helpfulness & Problem Resolution (1–100)** \n - Did the CSR provide a clear solution or next step? \n - Were answers accurate and helpful? \n - Did the CSR take ownership of the customer's issue?\n - Ensured the customer felt taken care of\n\n4. **Confidence & Product/Service Knowledge (1–100)** \n - Did the CSR sound confident? \n - Did they demonstrate knowledge about services, scheduling, or troubleshooting? \n - Any hesitation, uncertainty, or misinformation?\n\n5. **Closing, Friendliness & Customer Care (1–100)** \n - Did the CSR close the call politely? \n - Did they make the customer feel supported? \n - Was the goodbye friendly and professional?\n - Maintained a positive brand image\n - Provided final assistance\n\n### ADDITIONAL OUTPUT\n- **overall_sentiment**: “positive”, “neutral”, or “negative”\n- **overall_score**: Average of all category scores (rounded to nearest whole number)\n- **csr_name**: If mentioned (otherwise return null)\n- **caller_number**: If identifiable (otherwise null)\n- **strengths**: 3–5 bullet points\n- **improvements**: 2–4 bullet points\n- **summary**: 3–6 sentence professional summary of the call\n\n### REQUIRED OUTPUT FORMAT\nReturn ONLY valid JSON in this exact structure:\n\n{\n \"csr_name\": \"\",\n \"caller_number\": \"\",\n \"overall_sentiment\": \"\",\n \"scores\": {\n \"greeting_professionalism\": 0,\n \"listening_understanding\": 0,\n \"helpfulness_resolution\": 0,\n \"confidence_knowledge\": 0,\n \"closing_customer_care\": 0\n },\n \"overall_score\": 0,\n \"strengths\": [],\n \"improvements\": [],\n \"summary\": \"\"\n}\n\n", "inputType": "binary", "options": {} }, "type": "@n8n/n8n-nodes-langchain.googleGemini", "typeVersion": 1, "position": [ 1344, 0 ], "id": "b9058304-a493-4a4e-92af-bf2dcf2bfcfd", "name": "Analyze audio", "credentials": { "googlePalmApi": { "id": "oS5ynprWWhF5Scty", "name": "Google Gemini(PaLM) Api account" } } }, { "parameters": { "jsCode": "for (const item of items) {\n if (item.binary?.data) {\n // Normalize incorrect MIME type\n item.binary.data.mimeType = \"audio/wav\";\n\n // Ensure file extension is correct\n item.binary.data.fileExtension = \"wav\";\n }\n}\n\nreturn items;\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1120, 0 ], "id": "7c80f7ac-61fb-47fd-bd83-f1ce34fe59fc", "name": "Convert to WAV" }, { "parameters": { "operation": "append", "documentId": { "__rl": true, "value": "1tJbRO1_T64LvJ0f--cCVrwzhQYCuBA4pb_P_u4_gUdM", "mode": "list", "cachedResultName": "CSRs Call Analyzer", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1tJbRO1_T64LvJ0f--cCVrwzhQYCuBA4pb_P_u4_gUdM/edit?usp=drivesdk" }, "sheetName": { "__rl": true, "value": "gid=0", "mode": "list", "cachedResultName": "Sheet1", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1tJbRO1_T64LvJ0f--cCVrwzhQYCuBA4pb_P_u4_gUdM/edit#gid=0" }, "columns": { "mappingMode": "defineBelow", "value": { "Date of Call": "={{ $json.DateofCall }}", "Caller Number": "=", "Extension": "=", "CSR": "={{ $('Extract Date').item.json.csr_name }}", "Overall Sentiment": "={{ $('Parse Json').item.json.overall_sentiment }}", "Greeting": "={{ $('Parse Json').item.json.scores.greeting_professionalism }}", "Listening": "={{ $('Parse Json').item.json.scores.listening_understanding }}", "Helpfulness": "={{ $('Parse Json').item.json.scores.helpfulness_resolution }}", "Confidence": "={{ $('Parse Json').item.json.scores.confidence_knowledge }}", "Overall Score": "={{ $('Parse Json').item.json.overall_score }}", "Improvements": "={{ $('Parse Json').item.json.improvements }}", "Summary": "={{ $('Parse Json').item.json.summary }}", "Strengths": "={{ $('Parse Json').item.json.strengths }}", "Closing": "={{ $('Parse Json').item.json.scores.closing_customer_care }}" }, "matchingColumns": [], "schema": [ { "id": "Date of Call", "displayName": "Date of Call", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "CSR", "displayName": "CSR", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Extension", "displayName": "Extension", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Caller Number", "displayName": "Caller Number", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Overall Sentiment", "displayName": "Overall Sentiment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Greeting", "displayName": "Greeting", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Listening", "displayName": "Listening", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Helpfulness", "displayName": "Helpfulness", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Confidence", "displayName": "Confidence", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Closing", "displayName": "Closing", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Overall Score", "displayName": "Overall Score", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Strengths", "displayName": "Strengths", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Improvements", "displayName": "Improvements", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Summary", "displayName": "Summary", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": { "useAppend": true } }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ 2304, 80 ], "id": "c4af5041-9886-49a0-9ec7-066ad61866f5", "name": "Append row in sheet", "credentials": { "googleSheetsOAuth2Api": { "id": "e6ow0ICBmycDSAPC", "name": "Google Sheets Greenville" } } }, { "parameters": { "jsCode": "const input = $('Extract Recordings URLs').first().json.recordings[0].timestamp || \"\";\nlet dateText = \"\";\n\ntry {\n // Remove everything before AM/PM and after the parenthesis\n // Example input: \"12:53:41PM Nov 13 2025 (US/Eastern)\"\n dateText = input\n .replace(/^.*(AM|PM)\\s*/i, \"\") // strip everything up to AM/PM\n .replace(/\\s*\\(.*\\).*$/, \"\") // strip everything after the timezone\n .trim(); // clean extra spaces\n} catch (err) {\n dateText = `[ERROR: ${err.message}] ${input}`;\n}\n\nif (!dateText) {\n dateText = `[ERROR extracting date] ${input}`;\n}\n\nreturn [{\n json: {\n ...$json,\n \"Date of Call\": dateText\n }\n}];\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1792, 0 ], "id": "e406a00e-d67d-4873-be81-e4527aaf0954", "name": "Extract Date" }, { "parameters": { "jsCode": "// Get the raw Gemini output (usually inside $json.content.parts[0].text)\nconst raw = $json.content?.parts?.[0]?.text || \"\";\n\n// Extract the JSON inside the ```json ... ``` block \nlet jsonString = raw;\n\n// Remove markdown fences if present\njsonString = jsonString\n .replace(/```json/i, \"\")\n .replace(/```/g, \"\")\n .trim();\n\nlet parsed;\n\ntry {\n parsed = JSON.parse(jsonString);\n} catch (err) {\n return [\n {\n json: {\n success: false,\n error: \"Failed to parse JSON\",\n raw_text: raw,\n jsonString\n }\n }\n ];\n}\n\nreturn [\n {\n json: {\n success: true,\n ...parsed\n }\n }\n];\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1568, 0 ], "id": "8db9a000-69bd-4a69-a285-151846c23b0a", "name": "Parse Json" }, { "parameters": { "options": {} }, "type": "n8n-nodes-base.splitInBatches", "typeVersion": 3, "position": [ 656, -16 ], "id": "00e04819-adc8-46ab-b3fd-1d6febd55c48", "name": "Loop Over Items" }, { "parameters": { "assignments": { "assignments": [ { "id": "7f0da315-0e3a-4484-a26a-697183d7cf78", "name": "DateofCall", "value": "={{ $json['Date of Call'] }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 2000, 0 ], "id": "f906c3ef-5610-4cfc-bef8-edf2c684b726", "name": "Edit Fields" }, { "parameters": { "jsCode": "// input is: items[0].json.recordings (array)\nconst output = [];\n\nfor (const rec of items[0].json.recordings) {\n\n // Extract access_id from query param\n const accessId = rec.download_url.split(\"access_id=\")[1];\n\n // Build the REAL audio playback URL\n const audioUrl = `https://be.scscommunications.com/api/internal/recording/${accessId}/play_shared`;\n\n // Optional: verify with fetch (this works in n8n)\n let success = false;\n try {\n const res = await fetch(audioUrl, { method: \"GET\" });\n success = res.ok;\n } catch (e) {\n success = false;\n }\n\n output.push({\n access_id: accessId,\n audio_url: audioUrl,\n success\n });\n}\n\nreturn output.map(o => ({ json: o }));\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 384, -16 ], "id": "feb2e0eb-2538-424e-8e23-7517d51c231d", "name": "Extract Audio Ids" }, { "parameters": { "content": "## Step 1 \n**Connect Your Email Account (Trigger Node)**\n\nThis automation starts when a call recording email arrives.\nOpen the Email Trigger node\n\n\nChoose your email provider (Gmail, IMAP, etc.)\n\n\nClick Create New Credential\n\n\nSign in and authorize access\n", "height": 592, "width": 416 }, "type": "n8n-nodes-base.stickyNote", "position": [ -304, -304 ], "typeVersion": 1, "id": "00d337d3-69a5-47f1-ad2c-d0e1065215d2", "name": "Sticky Note" }, { "parameters": { "content": "## Step 2\n**Set Up AI Credentials (OpenAI Node)**\n\nThis is the “listener” part of the automation.\n\n- Open the AI Analysis node\n- Click Create New Credential\n- Paste your OpenAI API key\n\nReview the Call Evaluation Prompt (Optional but Recommended)\n\n\n\n", "height": 736, "width": 272, "color": 5 }, "type": "n8n-nodes-base.stickyNote", "position": [ 1248, -320 ], "typeVersion": 1, "id": "297e66ec-91de-45a7-b663-49aaf96af50d", "name": "Sticky Note1" }, { "parameters": { "content": "## Step 3\n**Connect Google Sheets (Logging Results)**\n\nThis is where call reviews are stored.\n\n- Open the Google Sheets node\n- Create a new Google Sheet\n- Copy / Paste the Sheet ID or Choose from list\n\n\nConnect your Google account via credentials\n\n\n", "height": 720, "width": 368, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "position": [ 2144, -336 ], "typeVersion": 1, "id": "233d25db-9e88-41e2-8a0d-1b0625d224ab", "name": "Sticky Note2" } ], "pinData": { "Gmail Trigger": [ { "json": { "id": "19b03c63c592e3a4", "threadId": "19b03c63c592e3a4", "labelIds": [ "UNREAD", "IMPORTANT", "CATEGORY_UPDATES", "INBOX" ], "sizeEstimate": 8381, "headers": { "delivered-to": "Delivered-To: triage@appliancegm.com", "received": "Received: from [10.120.1.93] (unknown)\r\n\tby geopod-ismtpd-12 (SG) with ESMTP\r\n\tid srPglaNpQ0a4JMYOi-Negg\r\n\tTue, 09 Dec 2025 15:41:21.772 +0000 (UTC)", "x-google-smtp-source": "X-Google-Smtp-Source: AGHT+IGfnyqaHggaCSKVwBGGAv3m1ZMtu1ysaAlCr2M+h6Ktzhx84wu1HVPNPgxZI5B3edGnCm8X", "x-received": "X-Received: by 2002:a05:6214:c84:b0:882:3ca2:f11f with SMTP id 6a1803df08f44-8883db30389mr193905986d6.25.1765294882271;\r\n Tue, 09 Dec 2025 07:41:22 -0800 (PST)", "arc-seal": "ARC-Seal: i=1; a=rsa-sha256; t=1765294882; cv=none;\r\n d=google.com; s=arc-20240605;\r\n b=jTW+ONkixo4g1x21vh0sThKLGEN2s6eGgfHKN3njX8V++0Pc1gfu/pVyBEmXu8xBit\r\n SLsYghWEpcOzPiteIMZd5cg6Gs7tnUMCwHSFCMEa4IAQ/ejAf/E5Q+JJD32APEL68tC2\r\n 5FxVrInbMhT+Oi3STTJkUDH4+UjmcVEDRVs/AMadFE/NEv2lSOPJu6JZLjOeyEG290N/\r\n oIUMpYWu+LbVJ7aRFhS5LL6mvFT/ULuzVL9PG5sEqp4UDcDw4hOVfmTfieb30UDw5oyR\r\n WA6G6m3HrTLqX2560/m8sJ5u9CHbRvD0CeV67U8rotWOpkaKgRMZr8Szevbc47pgu2JO\r\n pZDw==", "arc-message-signature": "ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605;\r\n h=to:message-id:date:from:subject:mime-version:dkim-signature;\r\n bh=qBgvJC+SGLJ4L6/7Upbv1jSzAtE8vMXsy4D4JRiArwI=;\r\n fh=iXgbsMBiIWHhFfE956plTGcCTTCwjzw23KhXZapqFJc=;\r\n b=iljeY4hAWJBgTrsHqOIo6m1RkyLf+8Gi29EYsXG5rFjr0SEa0ESN5dH2rhy6qpTE0X\r\n Mw5eDTZDogDPdV3DFZiDoMZabBjKxngE2kP/Jx1yR+IEevPeI0jxk6QqOCnZ0fZSJldu\r\n dUZfpbxCQDaEvbeQeu4N2VrYPfKpoyi8hoTexmFgv1tfTzmdf7NDBo8toOsuo1BshXLQ\r\n U3L+QBAVWCJ1GgJbZe1H8hsu4LMnf93y0reSFfnoQ5jj4O6VuSnvwMjD3yVPTibmw67m\r\n UTNOAXOIDueONKdP3pxfzuPjQ8tkRAhQPH3rov/C+5AqEQELI6Re0SGZpij9IqStSvpI\r\n qW5g==;\r\n dara=google.com", "arc-authentication-results": "ARC-Authentication-Results: i=1; mx.google.com;\r\n dkim=pass header.i=@pbx.scscommunications.com header.s=s1 header.b=k8HduMt0;\r\n spf=pass (google.com: domain of bounces+25833989-ce83-triage=appliancegm.com@em5689.pbx.scscommunications.com designates 168.245.110.187 as permitted sender) smtp.mailfrom=\"bounces+25833989-ce83-triage=appliancegm.com@em5689.pbx.scscommunications.com\";\r\n dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=pbx.scscommunications.com", "return-path": "Return-Path: ", "received-spf": "Received-SPF: pass (google.com: domain of bounces+25833989-ce83-triage=appliancegm.com@em5689.pbx.scscommunications.com designates 168.245.110.187 as permitted sender) client-ip=168.245.110.187;", "authentication-results": "Authentication-Results: mx.google.com;\r\n dkim=pass header.i=@pbx.scscommunications.com header.s=s1 header.b=k8HduMt0;\r\n spf=pass (google.com: domain of bounces+25833989-ce83-triage=appliancegm.com@em5689.pbx.scscommunications.com designates 168.245.110.187 as permitted sender) smtp.mailfrom=\"bounces+25833989-ce83-triage=appliancegm.com@em5689.pbx.scscommunications.com\";\r\n dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=pbx.scscommunications.com", "dkim-signature": "DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=pbx.scscommunications.com;\r\n\th=content-type:mime-version:subject:from:date:to:cc:content-type:date:\r\n\tfrom:subject:to;\r\n\ts=s1; bh=qBgvJC+SGLJ4L6/7Upbv1jSzAtE8vMXsy4D4JRiArwI=;\r\n\tb=k8HduMt0VAXRnMvnpZHvM3Fiq15TGlJpCpaVnX01MxubI3xZbpE3Vlm+WM07wmIjhvO1\r\n\tAa06xjD6lUMf1ycDhLg0BHqRYyd1b0umSiYUdRzQ4VirxT0TyYnyoJoNl1VMTuz9S8lABU\r\n\tNCUpIeHFMHSyZCh1KSDNB1L5J+LjTHfYBV5vejCAc+o02zM6gcX/GwKF1Ef37MNlMBU1E6\r\n\t8zkX/iytK7CZO/jiC4qA7VCOKFL0V7vau3hHpC5uzQeOUNQ7QWYukRGeW98peW/nK84V3d\r\n\tMl+GqTNtD2WGcjsYACpPqGohpf15jLNF3ye+TNYpGU1q+GUAtpbPBKtALv4eTvZg==", "content-type": "Content-Type: multipart/mixed; boundary=\"===============7325149920304754522==\"", "mime-version": "MIME-Version: 1.0", "subject": "Subject: SCS Unified Communications: Recording(s) Have Been Shared With You", "from": "From: SCS UC Notify ", "date": "Date: Tue, 09 Dec 2025 15:41:21 +0000 (UTC)", "message-id": "Message-ID: <176529488138.37.17407522336084073458@scs-rec-v1-6c4486598d-mb2ts>", "x-sg-eid": "X-SG-EID: \r\n =?us-ascii?Q?u001=2EiOTCz8sDHMM2QB5pCBIojSb279to+R2r+lX5XyVe6BNFTRDCFVmZq2viY?=\r\n =?us-ascii?Q?sg6sMwASaQbCNH=2FGYcXSD45b2MM0UXYS=2F4qpR9E?=\r\n =?us-ascii?Q?fN4pIi3RPLxDw0EMPyX1ti=2FmFYbaGxz2=2FL7+SYw?=\r\n =?us-ascii?Q?VjDlvCFRmzny7M6BOEnFOqXkpzlreBNo7OjGwfT?=\r\n =?us-ascii?Q?jxPuYh64Oy4y5nXxm4WuKvdbCXR1yQ+XE99XSfC?=\r\n =?us-ascii?Q?XSt5kPdw4Cf8zk2KuFKRSZDTUbtusEMPf=2FwQveP?=\r\n =?us-ascii?Q?5fE04fS8Inyado30WM0rqHNF+w=3D=3D?=", "to": "To: triage@appliancegm.com", "x-entity-id": "X-Entity-ID: u001.NJEvNR2NcjMpP9gnQ800MA==" }, "html": "\n\n\n \n\n\n
\n\"SCS\n
\nHi,
\n
\nCompany Owner (APPLIANCE GRANDMASTERS) has shared recording(s) with you!
\n
\nTo listen to the recording(s) click on the link(s) bellow:
\n
\n8645513540 -> 1004 at 10:23:15AM Dec 09 2025 (US/Eastern)

8287765875 -> 1002 at 10:10:08AM Dec 09 2025 (US/Eastern)

3213178964 -> 1006 at 09:57:57AM Dec 09 2025 (US/Eastern)

Please note that the link(s) above will expire in 72 hours. If you need to, please request the recording(s) from the sender again if for some reason you don't get a chance to listen in time.
\n
\nThank You!
\nYour SCS Support Team\"\"", "text": "Hi,\n\nCompany Owner (APPLIANCE GRANDMASTERS) has shared recording(s) with you!\n\nTo listen to the recording(s) click on the link(s) below:\n\n8645513540 -> 1004 at 10:23:15AM Dec 09 2025 (US/Eastern)\nhttps://uc.scscommunications.com/get-shared?access_id=577GA5sBTpEZ4hIANi1i\n\n8287765875 -> 1002 at 10:10:08AM Dec 09 2025 (US/Eastern)\nhttps://uc.scscommunications.com/get-shared?access_id=6L7GA5sBTpEZ4hIANi1w\n\n3213178964 -> 1006 at 09:57:57AM Dec 09 2025 (US/Eastern)\nhttps://uc.scscommunications.com/get-shared?access_id=6b7GA5sBTpEZ4hIANi18\n\nPlease note that the link(s) above will expire in 72 hours. If you need to, please request the recording(s) from the sender again if for some reason you don't get a chance to listen in time.
\n\nThank You!\nYour SCS Support Team", "textAsHtml": "

Hi,

Company Owner (APPLIANCE GRANDMASTERS) has shared recording(s) with you!

To listen to the recording(s) click on the link(s) below:

8645513540 -> 1004 at 10:23:15AM Dec 09 2025 (US/Eastern)
https://uc.scscommunications.com/get-shared?access_id=577GA5sBTpEZ4hIANi1i

8287765875 -> 1002 at 10:10:08AM Dec 09 2025 (US/Eastern)
https://uc.scscommunications.com/get-shared?access_id=6L7GA5sBTpEZ4hIANi1w

3213178964 -> 1006 at 09:57:57AM Dec 09 2025 (US/Eastern)
https://uc.scscommunications.com/get-shared?access_id=6b7GA5sBTpEZ4hIANi18

Please note that the link(s) above will expire in 72 hours. If you need to, please request the recording(s) from the sender again if for some reason you don't get a chance to listen in time.<br>

Thank You!
Your SCS Support Team

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